Here at K & M Coin and Currency Supplies we offers a limited return policy as a courtesy to its customers on most products. Coin cleaners and other chemicals cannot be returned as we can not be assured that they have not been contaminated. Software cannot be returned as we can not be assured that it has not been downloaded and installed. For all other products, K & M Company's must be notified of any return by contacting our office within 14 days of receipt of merchandise. Buyer is responsible for the condition of the merchandise until it is safely returned to our warehouse. All returns will be void if the returned item(s) if not returned in resalable condition. as shipped to the Buyer. All items sold to Buyer with outer retail packaging must be returned with the outer packaging intact and in good condition. K & M Coin and Currency Supplies does not refund postage and handling charges or Buyer’s shipping costs to return item(s) to our warehouse. (unless prior agreement has been made with Buyer). some items carry a manufacture warranty those items will be handled by the manufacture.